Testimonials from clients describe the value of the website support and advice they receive from BBI Brandboost. This includes technical advice from DNN experts and recommendations on third party modules and solutions for specific functionality. The level of website support required is underpinned by SLA's that include rigorously applied time limits for responding to client queries. If problem solving is required, urgent action is applied.
The key to the success of our website support is that there is always a dedicated account manager assigned to every client. This ensures that the client has a single contact point for discussing all aspects of their website from the content that populates it to the functionality that delivers the web presence. The account manager is invaluable for liaison between the client and the website support team and for monitoring and managing agreed service levels.